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FAQS


CUSTOMER QUESTIONS

1) How long will it take for my item to get delivered?

Depending on the day and date of your order. You should get your item within 1-15 working days (depends on the products and your country). Please allows us 2-5 working days to process your order once the payment confirmation is received from the card clearing house,

International orders can take a bit longer. Hope for your understanding and patience. We will work doubly fast to get your order out ASAP. 


2) How can I track my order?

When you order with US, you are emailed a unique order ID. This will assist you in tracking. 


3) Items received in bad condition. What should i do?

Immediately when you open the box and found items in bad condition, take picture of box condition (outside & inside) and item condition. This must be sent to us within the same hour you received parcel. 

Then email us the pictures and we shall take over from there. Email: support@tuff.asia